Yes, it is 100% refundable. If you pre-order a high-end koi that is over the price of $1,500, we will personally contact you while we are buying koi in Japan and confirm that you would like to purchase the koi before we import it from Japan.
We can apply your original $500 pre-order to the 3 koi that you would like and then you can pay the balance of the total order.
All koi buying in recent years is done online.
On December 2nd, 2022 at 5 pm PST, all the available koi will be posted online for viewing only. This allows our customers to browse through our inventory and bookmark the koi they are wanting to purchase.
On December 5th, 2022 at 12 pm PST, all koi will be available for purchase through our website. Each koi will have an “Add to Cart” button.
No. We do not have a public showroom. Instead, we take high-quality videos and photographs of each koi so that you can purchase the koi with confidence from your own home.
Since 2018, we have started a 4-month quarantine process for koi. Please watch this video for further explanation.
All Koi order cancellations are subject to a 20% cancellation fee. Once you take possession of the Koi there are no returns or refunds
As April 3rd, 2023 approaches, we will be contacting you to schedule a pickup day and time.
Koi pickups are done by appointment only. Unscheduled pickups may not be able to be accommodated.
If you are not ready to receive your koi, please see the section below.
We can ship koi directly to you through UPS Next Day Air. There is an additional shipping charge per koi shipment that can range from $100 – $225. Depending on the size of your koi, we can ship 3-6 koi per box.
Currently, we can only ship koi to the contiguous 48 United States.
We ship koi using UPS Next Day Air.
Since we are shipping from California, you can estimate the cost of shipping based on the region that you live.
West Coast (PST Zone): about $100 – $125 per box
Mountain (MST Zone): about $125 – $175 per box
Central (CST Zone): about $150 – $200 per box
East Coast (EST Zone): about $175 – $225 per box
Depending on the size of your Koi, we can ship 3-6 Koi per box.
Your koi is available for pickup or shipment after the quarantine process ends on April 3rd, 2023. If you cannot pick up or accept shipment by June 15th, 2023, you koi will go back up for sale for anyone to purchase and you will receive a full refund.