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Pre-Order Koi

Is my pre-order refundable if I don't like the koi that you found for me?

Yes, your pre-order deposit is 100% refundable. If you pre-order a koi that is over the price of $1,500, we will try to personally contact you while we are in Japan to confirm that you like it before we purchase it.

What if I pre-ordered 5 koi and I only like 3 of them that you chose?

You have no obligation to purchase any of the koi you ordered. If you like some of the koi and decide to purchase them we can apply your total deposit toward any koi you purchase and then, if there is a balance still due you can pay that separate.

Koi Buying

If I choose not to pre-order a koi how can I purchase a koi from you?

All our koi sales are done online. On December 8th, 2023 at 5 pm PST, all the koi available for sale, after the pre-orders have been filled, will be posted online for viewing only. This will allow our customers an opportunity to browse through our inventory and bookmark any koi they are interested in purchasing. Then, on December 11th, 2023 at 12 pm PST, all our remaining koi will be available for purchase through our website. Each koi will have an “Add to Cart” button.

Can I come into your koi showroom and pick out my koi from your holding tanks?

No. For bio security reasons we no longer have a public showroom. Instead, we take a high-quality video and a photograph of each koi so that you can purchase the koi with confidence from your own home.

Why do I have to wait until April 1st, 2024 to receive my koi?

Since 2018, we have started a very serious 4-month quarantine process for all our koi. Additionally, we don’t like to release koi in the middle of the winter. For health reasons we keep all our koi heated to 65 degrees Fahrenheit throughout the whole quarantine process. Please watch this video for more information about our quarantine procedure.

Koi Order Cancellations, Returns & Refunds

All koi pre-order deposits are completely refundable if you chose not to purchase a koi. If you chose to purchase a koi we require you pay for the koi at that time. If at a later time you decide not to take the koi, for any reason, there will be a 20% cancellation fee subtracted from your refund. Once you take possession of the Koi there are no returns or refunds.

Koi Pickup/Shipping

When can I pick up my koi from your Rocklin, CA location?

As April 1st, 2024 approaches, we will be contacting you to schedule a pickup day and time.

Koi pickups are done by appointment only. Unscheduled pickups may not be able to be accommodated.

I don't live near your facility. How will you ship koi to me?

We can ship koi directly to you through UPS Next Day Air. There is an additional shipping charge that can range from $125 – $275 per box of koi. Depending on the size of your koi, we can ship 1-6 koi per box. Currently, we can only ship koi to the contiguous 48 United States.

How much does shipping cost?

We ship most koi using UPS Next Day Air. Since we are shipping from California, you can estimate the cost of shipping your koi based on the region where you live.

Shipping to:

West Coast (PST Zone): about $125 – $150 per box

Mountain (MST Zone): about $150 – $200 per box

Central (CST Zone): about $175 – $225 per box

East Coast (EST Zone): about $200 – $250 per box

Depending on the size of your Koi, we can ship 1-6 Koi per box.

My pond is not ready to receive koi. Can you delay shipping?

Your koi will be available for pickup or shipment after the quarantine process ends on April 1st, 2024. If you cannot pick up or accept shipment by June 15th, 2024, you koi will go back up for sale for anyone to purchase and you will receive a refund with a 20% cancellation fee.

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