Returns and Refunds Policy

Thank you for shopping at Sacramento Koi.

If you are not entirely satisfied with your purchase, we’re here to help.

30 days or less

Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund. Original shipping charges are non-refundable.

30 – 90 days

Our products can be returned within 30 – 90 days of the original purchase of the product. A new product may be exchanged for another product or returned for store credit. Original shipping charges are non-refundable.

After 90 days

Our products can be returned after 90 days of the original purchase of the product. A new product may be exchanged for another product or returned for store credit and a 15% restocking fee. Original shipping charges are non-refundable.

How to return a product

Before you return a product, please make sure that:

  • The product is in its original packaging
  • The product isn’t damaged

Please contact us before you send the product:

  • By phone number: (916) 652-4231
  • By email: info@sacramentokoi.com

Send the product with its original packing to:

4670 Pacific Street Suite #200
Rocklin, CA 95677

Shipping charges

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Sacramento Koi.

Shipping charges incurred in connection with the return of a product are non-refundable.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Small Package: Damage and or shortage must be reported within 5 days. Any damage and or shortage reported after 5 days cannot be claimed and are the responsibility of the purchaser.

Freight Shipments: Shipment MUST be checked for damage and or shortage while driver is still present. All damage and or shortage must be notated on BOL (Bill Of Lading) prior to signing. Damage not notated on delivery must be reported within 1 day of delivery. Any damage and or shortage noticed after 1 day cannot be claimed and are the responsibility of the purchaser.

Sale items

Sale items can be refunded.

Special order items

Special order items cannot be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By phone number: (916) 652-4231
  • By email: info@sacramentokoi.com