Thank you for shopping at Sacramento Koi.
If you are not entirely satisfied with your purchase, we are here to help.
30 days or less
Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund. Original shipping charges are non-refundable.
31 – 60 days
Products returned within 31 – 60 days of the original purchase date may be exchanged for another product or returned for store credit. Original shipping charges are non-refundable.
61 – 120 days
Products returned within 61 – 120 days from the original purchase date may be exchanged for another product or returned for store credit minus a 15% restocking fee. Original shipping charges are non-refundable.
How to return a product
Before you return a product, please make sure that:
- The product is in its original packaging
- The product isn’t damaged
Please contact us before you send the product:
- By phone number: (916) 652-4231
- By email: info@sacramentokoi.com
Send the product with its original packing to:
4670 Pacific Street Suite #200
Rocklin, CA 95677
Shipping charges
You are responsible for paying the cost of shipping and for the risk of damage to or loss of the product during shipping, both to and from Sacramento Koi.
Shipping charges incurred in connection with the return of a product are non-refundable.
Damaged/ Missing items
If you receive a damaged product, please notify us immediately for assistance.
Small Package: Damage and or shortage must be reported within 5 days. Any damage and or shortage reported after 5 days cannot be claimed and are the responsibility of the purchaser.
Freight Shipments: Shipment MUST be checked for damage and or shortage while driver is still present. All damage and or shortage must be notated on BOL (Bill Of Lading) prior to signing. Damage not notated on delivery must be reported within 1 day of delivery. Any damage and or shortage noticed after 1 day cannot be claimed and are the responsibility of the purchaser.
Sale items
Sale items can be refunded.
Used/Discontinued Equipment
All used/discontinued equipment sales are final and cannot be refunded or returned.
Special order items
Special order items cannot be refunded.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By phone number: (916) 652-4231
- By email: info@sacramentokoi.com