Our Operations During the COVID-19 Pandemic

Phone Calls
During this pandemic, we’ve had an increase in call volume. Be rest assured that if we are unable to answer your call right away, please leave a detailed voicemail and we will return your call as soon as we’re able to.

Online Orders
While most of our workers are working from home, we do have some staff handling our warehouse shipments, and are working as quickly as possible to fulfill your online orders.

Local Pickup
Local pickup of your orders is still available. After you place your order online and choose local pickup, please pull around to the back of our warehouse where you will find your order waiting for you on our local pickup table.

Koi Sales
With the storefront being closed, koi sales are only available online.

Service Calls/Route Our service route, service calls and pond cleans are currently active. Our technicians are being very cautious and practicing social distancing with the homeowners, as well as sanitizing often.

Pond Design
We are still actively designing ponds. With many people at home during the pandemic, now is the best time to start designing your dream pond. Please get in touch with us and we will ensure that your dream becomes a reality.