Sacramento Koi Warranty Policy on All Advantage Products

guarantee-sealSacramento Koi is very proud of our whole line of Advantage products. Each Advantage product was designed and thoroughly tested by Sacramento Koi’s pond building division to make sure that it performs to the high standards we set for each of our products. For that reason we are able to offer the best warranty the industry has to offer on each of our products.
All the Advantage Products come with a one year, unconditional, satisfaction guarantee. That means that if for any reason during the first year after purchasing any Advantage product you are not completely satisfied with it you may return it for a full refund of your original purchase price. This refund does not cover any shipping costs. Partial returns that cause the original order to no longer qualify for free shipping will be subject to the original shipping cost. Product must be returned in good working condition.

All Advantage Filters, in addition to the one year satisfaction guarantee, also come with the following warranty:
-2 year warranty on the Multi-port Head
-2 year warranty on the Blower
-3 year warranty on the Tank and Internal Plumbing

The following Advantage Products, in addition to the above satisfaction warranty, come with the following warranty:
-2 year warranty on the Electrical Tower
-2 year warranty on the concrete bottom drains
-2 year warranty on the Fish Safe Skimmer
-2 year warranty on the Collector Box and Skimmer
-3 year warranty on the Advantage Bead Filter Pump
*The above warranty does not cover damage due to freezing or “acts of God” such as flooding, tree falling, etc.
*Some items may require being shipped back to Sacramento Koi for repair or evaluation at the customers expense.

Sacramento Koi’s Return Policy on Products other than Advantage Products

Contact Sacramento Koi for authorization before returning any product. All items other than Advantage Products must be returned in their original packaging, in good working order and unmodified. Partial returns that cause the original order to no longer qualify for free shipping will be subject to the original shipping cost.